Privacy Policy

At East West Comms, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect information directly from you when you enquire about our services, engage with us online, or become a customer. This can include:

• Contact details – such as your name, phone number, email address, and company information

• Billing information – including payment details necessary to process transactions

• Technical data – like your IP address, browser type, and activity on our website

• Communication records – including emails, phone calls, and service requests

2. How We Use Your Information

We use personal information only for legitimate business purposes, including to:

• Deliver and manage our communications services

• Respond to enquiries and provide customer support

• Process billing and manage accounts

• Improve our services and website experience

• Share updates, service notices, and relevant offers (you may opt out at any time)

• Meet our legal and regulatory obligations

3. Disclosure of Information

We will never sell your personal information. We may disclose information only when necessary to:

• Trusted third-party providers who help us deliver our services (such as billing or IT support)

• Regulators, law enforcement, or courts where required by law

• Another business entity in the event of a merger, acquisition, or restructure

4. Data Security

We take reasonable steps to protect your information against misuse, interference, loss, unauthorised access, modification, or disclosure. While we implement safeguards, no system is entirely secure and we cannot guarantee absolute protection.

5. Data Retention

We retain personal information only as long as it is needed for the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections or updates to your information

• Opt out of direct marketing communications

• Make a complaint if you believe your privacy rights have been breached

To exercise these rights, please contact us using the details provided below.

7. Cookies & Website Tracking

Our website may use cookies and analytics tools to enhance your browsing experience. You can adjust your browser settings to refuse cookies, though some parts of the site may not function correctly without them.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be published on this page.

10. Contact Us

If you have any questions, concerns, or complaints about how your personal information is handled, please contact us:

East West Comms
📞 Phone: (03) 7018 3444
📧 Email: info@eastwestcomms.com
📍 Address: Level 2, 260 Collins Street, Melbourne VIC 3000